Our incoming passenger video

We recently released a new incoming passenger video. It helps travellers accurately declare biosecurity risk items when they arrive in Australia.

Passengers who do the right thing at the border are helping to protect our agricultural industries, environment and economy.

We wanted to know if our new video is helping to achieve that goal.

How you had your say

We asked for your feedback through an online survey.

We gathered measurable insights including:

  • how memorable the information was
  • whether it helped passengers understand what to declare.

What happens next

Thank you for taking the time to participate.

Your experiences will help us to improve how we communicate information to passengers. Educating the public is an important part in protecting Australia’s biosecurity.

We recently released a new incoming passenger video. It helps travellers accurately declare biosecurity risk items when they arrive in Australia.

Passengers who do the right thing at the border are helping to protect our agricultural industries, environment and economy.

We wanted to know if our new video is helping to achieve that goal.

How you had your say

We asked for your feedback through an online survey.

We gathered measurable insights including:

  • how memorable the information was
  • whether it helped passengers understand what to declare.

What happens next

Thank you for taking the time to participate.

Your experiences will help us to improve how we communicate information to passengers. Educating the public is an important part in protecting Australia’s biosecurity.

  • CLOSED: This survey has concluded.

    Take our short survey now.

    This survey is only for people who have travelled or returned to Australia in the past 12 months by plane.

    Please read the department’s privacy notice before you make a submission.

    Take our short survey now.

    This survey is only for people who have travelled or returned to Australia in the past 12 months by plane.

    Please read the department’s privacy notice before you make a submission.

    Complete Form